Privacy Policy – How 92pka Handles Your Personal Data

1. Introduction and Scope

This Privacy Policy applies to all personal data collected and processed by 92pka in connection with the operation of the 92pka online casino and sports betting platform, accessible at 92pka.app. It applies to all registered account holders and to unregistered visitors who browse the platform.

By registering an account at 92pka or by continuing to use the platform after this policy has been made available, you acknowledge that you have read and understood how 92pka collects and uses your personal data as described herein. If you do not agree with any aspect of this Privacy Policy, you should discontinue use of the platform and contact us to close your account.

92pka is primarily designed for Pakistani players. When you access the platform from Pakistan — whether from Karachi, Lahore, Islamabad, Rawalpindi, or elsewhere — this policy governs the handling of your personal data. If you access the platform from outside Pakistan, it remains your responsibility to ensure that your use of the platform and the processing of your data under this policy is consistent with the laws of your jurisdiction.

2. Data We Collect

2.1 Registration Data

When you create a 92pka account, we collect the following information:

• Full legal name (as it appears on your CNIC or passport);
• Date of birth (to verify that you are 18 years of age or older);
• Pakistani mobile number;
• Email address;
• Username and encrypted password.

2.2 KYC Verification Data

To process withdrawals and comply with anti-money laundering obligations, 92pka collects copies of identity documents — specifically your CNIC (front and back) or valid passport. In some cases, we may also request proof of payment method ownership. This data is collected only when required for verification purposes and handled under strict access controls.

2.3 Financial and Transaction Data

92pka records all deposits, withdrawals, and betting activity associated with your account. This includes payment method details (JazzCash account number, Easypaisa wallet number, bank account details, or USDT TRC20 wallet address), transaction amounts, timestamps, and references. Full payment card or bank account numbers are not stored by 92pka — only the data necessary to identify your payment method for transaction matching and withdrawal processing.

2.4 Usage and Technical Data

When you use the 92pka platform, we automatically collect certain technical data including: IP address, device type and operating system, browser type and version, pages visited, session duration, and referring URL. This data is used for platform security, fraud prevention, and service improvement purposes.

2.5 Communications Data

When you contact 92pka support, we retain records of your correspondence — including support chat logs, emails, and any documents shared during the interaction. These records are retained for quality assurance, dispute resolution, and compliance purposes.

3. How We Use Your Data

92pka uses the personal data collected for the following purposes:

• Account creation and management: To register and maintain your 92pka account, including login authentication and OTP verification;
• Identity verification and KYC compliance: To verify your identity and age before processing withdrawals, and to comply with applicable anti-money laundering regulations;
• Payment processing: To process deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT TRC20;
• Service provision: To operate and improve the betting, casino, and gaming services available on the 92pka platform;
• Security and fraud prevention: To detect, investigate, and prevent unauthorised account access, fraud, money laundering, and abuse of platform features;
• Responsible gaming: To monitor player activity for signs of problem gambling and to enforce responsible gaming tools including deposit limits and self-exclusion;
• Legal and regulatory compliance: To comply with applicable laws and respond to lawful requests from regulatory authorities;
• Customer support: To respond to your queries, resolve disputes, and process account-related requests;
• Platform analytics: To understand how the platform is used and to improve user experience, game performance, and payment system reliability.

4. Legal Basis for Processing

92pka processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, payment information, and KYC documents is necessary to perform the contract between you and 92pka;
• Legal obligation: Identity verification, transaction records, and anti-money laundering reporting are required by law;
• Legitimate interests: Fraud prevention, platform security, and responsible gaming monitoring are carried out in the legitimate interests of 92pka and its players;
• Consent: Where we send you marketing communications or use non-essential cookies, we do so on the basis of your consent, which you may withdraw at any time.

5. KYC Data and Identity Documents

KYC identity documents — including CNIC copies and passport scans — are among the most sensitive categories of personal data that 92pka processes. The following safeguards apply specifically to KYC data:

• KYC documents are stored in encrypted form with access restricted to authorised compliance personnel only;
• KYC data is not shared with any third party except where required by law or as part of a legitimate regulatory disclosure;
• KYC documents are retained for the period required by applicable anti-money laundering law — typically five years from account closure — after which they are securely deleted;
• 92pka does not use KYC documents for any purpose other than identity verification and regulatory compliance.

Players who have concerns about how their KYC documents are handled may contact 92pka at [email protected] with their specific query. Requests to access or delete KYC data will be handled subject to applicable legal retention requirements.

6. Payment Data

92pka processes payment data in connection with deposits and withdrawals made via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT TRC20. All payment transactions are processed through encrypted payment channels. 92pka retains transaction records — including amounts, timestamps, and payment method references — for the periods required by applicable financial regulations.

92pka does not store full bank account numbers, mobile banking PINs, or cryptocurrency private keys. Sensitive payment credentials are handled exclusively by the respective payment provider's secure infrastructure. 92pka records only the data necessary to match transactions to player accounts and to process withdrawal requests to verified payment methods.

7. Cookies and Tracking Technologies

92pka uses cookies and similar technologies on the platform for the following purposes:

• Essential cookies: Required for the platform to function correctly — including session management, login authentication, and security tokens. These cannot be disabled.
• Analytics cookies: Used to understand how visitors interact with the 92pka platform. Data collected is aggregated and anonymised where possible.
• Preference cookies: Used to remember settings such as your preferred language or display preferences.

You may manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the 92pka platform. 92pka does not use third-party advertising or behavioural profiling cookies.

8. Data Sharing and Third Parties

92pka does not sell your personal data. We share your data with third parties only in the following circumstances:

• Payment providers: JazzCash, Easypaisa, and banking partners receive the transaction data necessary to process deposits and withdrawals;
• KYC and identity verification services: Where automated identity verification tools are used, your documents may be processed by a certified verification provider under strict data processing agreements;
• Game providers: Live dealer and RNG game studios (such as Evolution Gaming and Pragmatic Play) may receive anonymised session data for game operation purposes;
• Legal and regulatory authorities: 92pka will disclose data to law enforcement, regulatory authorities, or courts where required by applicable law or a lawful order;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the 92pka business, player data may be transferred as part of that transaction, subject to equivalent privacy protections.

All third parties with whom 92pka shares personal data are subject to contractual obligations that restrict their use of that data to the specified purpose only.

9. Data Retention

92pka retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, and resolve disputes. The following general retention periods apply:

• Account data: Retained for the duration of the account relationship and for 5 years after account closure;
• KYC identity documents: Retained for 5 years from the date of account closure, as required by anti-money laundering regulations;
• Transaction records: Retained for 7 years from the date of transaction, in accordance with financial record-keeping requirements;
• Support communications: Retained for 3 years from the date of the interaction;
• Technical and usage logs: Retained for up to 12 months from the date of collection, except where a longer period is required for security investigations.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be associated with an identified individual.

10. Data Security

92pka implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption of all data in transit;
• Encrypted storage of sensitive data at rest, including KYC documents and payment references;
• Role-based access controls that restrict data access to authorised personnel with a legitimate operational need;
• Multi-factor authentication for internal system access;
• Regular security reviews and vulnerability assessments of platform infrastructure.

Despite these measures, no online system can guarantee absolute security. In the event of a data breach affecting your personal information, 92pka will notify you and relevant authorities as required by applicable law, and will take immediate remedial action.

11. Your Privacy Rights

Subject to applicable law, 92pka account holders have the following rights in relation to their personal data:

• Right of access: You may request a copy of the personal data that 92pka holds about you;
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected;
• Right to erasure: You may request deletion of your personal data, subject to 92pka's legal retention obligations;
• Right to restriction: You may request that 92pka restrict the processing of your data in certain circumstances;
• Right to data portability: You may request that certain data be provided to you in a structured, commonly used format;
• Right to object: You may object to certain processing activities, including direct marketing.

To exercise any of these rights, please contact 92pka at [email protected]. We will respond to requests within 30 days. Identity verification will be required before any data access or deletion request is processed.

12. Children and Minors

92pka is strictly prohibited to individuals under the age of 18. 18+ We do not knowingly collect personal data from minors. If we become aware that a registered account belongs to an individual under 18, that account will be closed immediately and all personal data associated with it will be deleted, subject to legal requirements. Any deposits made will be returned to the original payment source where practicable.

Age verification through KYC documentation is a mandatory requirement before withdrawals are processed. This process also serves as a safeguard against underage access. If you believe that a minor has registered or is using a 92pka account, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

92pka reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered Players via their registered email address or through a prominent notice on the platform, with reasonable advance notice where possible. The effective date of the current version of this Privacy Policy is stated at the top of this document. We recommend that you review this page periodically to remain informed of how 92pka handles your personal data.

14. How to Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data that 92pka holds about you, please contact our support team:

• Email: [email protected]
• Response time: Within 5 business days for general enquiries; within 30 days for formal data rights requests.

For responsible gaming support — including self-exclusion requests and deposit limit adjustments — please visit our Responsible Gaming page. For general platform terms, see the Terms & Conditions.